Privacy Policy
We are committed to protecting your privacy and ensuring your personal information is handled safely, responsibly, and transparently.
100% Encrypted
All transactions and customer sessions use secure 256-bit SSL encryption.
Zero Data Selling
We never sell, rent, or trade your personal information to third parties.
Secure Gateways
Payment processing is handled via RBI-approved, PCI-DSS compliant gateways.
Full Data Control
You have complete rights to view, update, or request deletion of your account data.
Overview & Commitment
This Privacy Policy explains how MOCS Foot Care ("MOCS", "we", "us", or "our") collects, uses, and protects your information when you visit our website (mocs.in) or place an order for footwear products.
By using our website, you agree to the collection and use of information in accordance with this policy. We ensure that your information is used solely for order processing, logistics delivery, and providing you with a seamless customer experience.
Information We Collect
We only collect the essential information required to fulfill your orders and enhance your shopping experience:
- Contact & Identity: Full Name, Email Address, and Mobile Phone Number.
- Shipping Details: Complete Delivery Address, Landmark, City, State, and Postal PIN Code.
- Order & Purchase History: Products purchased, sizing selections, transaction IDs, and invoice records.
- Technical Data: IP address, device type, browser information, and cookie data to preserve your shopping cart.
How We Use Your Information
We use your information strictly for the following purposes:
Order Fulfillment
Processing payments, packing orders, generating invoices, and arranging courier deliveries.
Shipment Alerts
Sending live order confirmation, tracking links, and delivery updates via SMS/Email/WhatsApp.
Customer Support
Assisting with size exchanges, return requests, refunds, or general footwear inquiries.
Security & Fraud Prevention
Detecting unauthorized transactions and maintaining store security.
Payment Security & Encryption
Your online payments are processed through certified, PCI-DSS Level 1 compliant payment gateways (such as Razorpay, UPI, Net Banking, and major cards).
Zero Storage of Sensitive Card Credentials
MOCS never collects, sees, or stores your Credit/Debit Card CVV numbers, PINs, or banking passwords. All card information is encrypted and transmitted directly through RBI-authorized banking networks.
Data Sharing & Logistics
We do not sell, rent, or trade your personal data. We only share essential delivery information with verified partners strictly necessary to complete your order:
- Courier & Logistics Partners: Handing over recipient name, address, and phone number to courier services (e.g., Bluedart, Delhivery) for doorstep delivery.
- Payment Processors: Encrypted transaction verification to prevent unauthorized billing.
Your Rights & Data Control
As a valued MOCS customer, you have full control over your personal data:
- Access & Edit: You can view and update your profile, shipping addresses, and contact info anytime.
- Opt-Out: Unsubscribe from marketing promotions or promotional newsletters with a single click.
- Data Deletion: Request complete removal of your account and saved information by emailing our support desk.
Grievance & Support Contact
If you have questions, concerns, or requests regarding this Privacy Policy or how your information is handled, please reach out to us:
MOCS Footwear Customer Care
MOCS Foot Care, Kozhikode, Kerala, India • Open Mon–Sat 9:00 AM – 6:00 PM IST