Shipping & Returns Policy
We ensure fast, reliable delivery and an effortless return & size exchange experience for every pair of MOCS footwear.
Free Shipping > ₹999
Free standard delivery across India on all orders above ₹999.
24-48h Dispatch
Orders are inspected, packed, and handed over to couriers in 1-2 business days.
Pan-India Reach
Direct doorstep delivery across 19,000+ PIN codes in India.
7-Day Size Exchange
Hassle-free size replacement if your pair doesn't fit comfortably.
Pan-India Delivery & Timelines
We deliver to over 19,000+ PIN codes across India via leading courier partners (including Bluedart, Delhivery, ExpressBees, and DTDC).
Order Processing
Orders are quality-checked, boxed, and dispatched within 24 to 48 business hours.
Estimated Delivery Time
Metro Cities: 2 – 4 business days
Rest of India: 4 – 7 business days
Shipping Charges & Free Shipping
- Orders Above ₹999: Free Standard Shipping across India.
- Orders Below ₹999: A flat nominal delivery fee of ₹60 is applied at checkout.
All prices displayed on MOCS are inclusive of GST. There are no hidden fees at checkout.
Live Order Tracking
Once your package is handed over to our courier partner, you will receive a tracking link via SMS, WhatsApp, and Email.
You can also track your shipment anytime from your Account > Orders page by clicking on your active order.
Cash on Delivery (COD)
Cash on Delivery is available for most serviceable PIN codes across India.
- Please keep the exact cash amount ready at the time of delivery, or pay digitally to the delivery agent via UPI QR code if supported by the courier.
- We may verify high-value COD orders via phone/OTP confirmation prior to dispatch to prevent delivery failure.
7-Day Easy Size Exchange & Returns
We want you to love your MOCS footwear! If the size doesn't fit or you need a replacement, you can request a free size exchange or return within 7 days of delivery.
Conditions for Returns & Exchange:
- • The shoes must be unworn, clean, and in original condition with no outdoor scuffs.
- • The original shoe box, tags, and packaging materials must be intact.
Doorstep Pickup & Return Process
How to request an exchange or return:
Submit Request
Go to your Orders page or email support@mocs.in with your Order ID and size requirement.
Doorstep Pickup
Our courier partner will pick up the boxed pair from your delivery address within 24–48 hours.
Exchange / Refund
Once received and inspected, the new size is dispatched or your refund is initiated.
Refund Process & Timelines
Upon return arrival at our warehouse and passing quality inspection, refunds are processed promptly:
- Prepaid Orders (UPI / Card / NetBanking): Refund is credited back to the original payment source within 5 to 7 business days.
- Cash on Delivery (COD) Orders: Refund is transferred directly to your bank account via UPI or NEFT upon sharing your account/UPI details.
Damaged or Defective Items
In the rare event that your footwear arrives damaged or defective, please notify us within 48 hours of delivery with a photo of the product. We will arrange an immediate free replacement at zero extra cost.
Logistics & Support Helpdesk
Need help tracking a shipment or initiating a size replacement? Our team is happy to help:
MOCS Footwear Customer Care
MOCS Foot Care, Kozhikode, Kerala, India • Open Mon–Sat 9:00 AM – 6:00 PM IST