Terms of Service
Please review these standard terms of service governing your purchases and use of the MOCS footwear online store.
Official Brand Store
Binding terms governing direct purchases from MOCS Foot Care.
Transparent Sizing
Standard Indian & UK shoe size charts to ensure a perfect fit.
IP Protected
All footwear designs, sole molds, logos, and photos are proprietary.
Fair Customer Terms
Customer-first policies compliant with Indian Consumer Protection guidelines.
Agreement & Acceptance of Terms
Welcome to MOCS Footwear. These Terms of Service ("Terms") constitute a legally binding agreement between you and MOCS Foot Care ("MOCS", "we", "us", or "our"), governing your access to and purchases from mocs.in.
By browsing our website, creating an account, or purchasing our products, you agree to these Terms, our Privacy Policy, and our Shipping & Returns Policy.
Account & Eligibility
- You must be at least 18 years of age or accessing under the supervision of a parent/guardian to make purchases.
- You are responsible for maintaining the confidentiality of your account credentials and providing accurate shipping information.
Products, Sizing & Pricing
- Product Specifications: All shoes and sandals are manufactured using premium Polyurethane (PU) and quality materials. We make every effort to display product colors and textures accurately; minor color variations may occur depending on screen displays.
- Pricing & Taxes: All prices are listed in Indian Rupees (INR) and are inclusive of all applicable Goods and Services Tax (GST).
- Sizing: Products follow standard Indian / UK shoe sizing. Please refer to our size guide on each product page.
Orders & Payment Methods
When you place an order, you will receive an order confirmation receipt via Email and SMS. We accept payments via:
UPI
GPay, PhonePe, Paytm
Cards
Visa, Master, RuPay
Net Banking
All Major Banks
Cash on Delivery
Pay on arrival
Order Cancellation Policy
You can cancel an order anytime before it is dispatched directly from your Orders page or by contacting our support team with your Order ID.
For cancelled prepaid orders, 100% of the amount is automatically refunded to your original payment method within 5–7 working days. If an order has already been handed over to the courier, you can simply request a return or refuse delivery upon arrival.
Intellectual Property & Brand
All content on this website, including but not limited to the MOCS logo, trademarks, shoe designs, product photographs, text copy, and graphics, are the intellectual property of MOCS Foot Care. Unauthorized reproduction or commercial redistribution without prior written consent is strictly prohibited.
Warranty & Limitation of Liability
MOCS footwear is manufactured to high durability and comfort standards. We warrant against manufacturing defects present at the time of delivery. Normal wear and tear, accidental damage, or improper footwear maintenance are not covered under warranty.
Our total liability for any claim arising out of your purchase will not exceed the purchase price paid for the specific product.
Governing Law & Jurisdiction
These Terms of Service shall be governed by and construed in accordance with the laws of India. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts in Kozhikode, Kerala, India.
Contact & Legal Inquiries
For any legal inquiries, commercial clarifications, or customer support regarding these Terms, please contact:
MOCS Footwear Customer Care
MOCS Foot Care, Kozhikode, Kerala, India • Open Mon–Sat 9:00 AM – 6:00 PM IST
