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Updated: August 2026
Official Store Terms

Terms of Service

Please review these standard terms of service governing your purchases and use of the MOCS footwear online store.

Official Brand Store

Binding terms governing direct purchases from MOCS Foot Care.

Transparent Sizing

Standard Indian & UK shoe size charts to ensure a perfect fit.

IP Protected

All footwear designs, sole molds, logos, and photos are proprietary.

Fair Customer Terms

Customer-first policies compliant with Indian Consumer Protection guidelines.

01

Agreement & Acceptance of Terms

Welcome to MOCS Footwear. These Terms of Service ("Terms") constitute a legally binding agreement between you and MOCS Foot Care ("MOCS", "we", "us", or "our"), governing your access to and purchases from mocs.in.

By browsing our website, creating an account, or purchasing our products, you agree to these Terms, our Privacy Policy, and our Shipping & Returns Policy.

02

Account & Eligibility

  • You must be at least 18 years of age or accessing under the supervision of a parent/guardian to make purchases.
  • You are responsible for maintaining the confidentiality of your account credentials and providing accurate shipping information.
03

Products, Sizing & Pricing

  • Product Specifications: All shoes and sandals are manufactured using premium Polyurethane (PU) and quality materials. We make every effort to display product colors and textures accurately; minor color variations may occur depending on screen displays.
  • Pricing & Taxes: All prices are listed in Indian Rupees (INR) and are inclusive of all applicable Goods and Services Tax (GST).
  • Sizing: Products follow standard Indian / UK shoe sizing. Please refer to our size guide on each product page.
04

Orders & Payment Methods

When you place an order, you will receive an order confirmation receipt via Email and SMS. We accept payments via:

UPI

GPay, PhonePe, Paytm

Cards

Visa, Master, RuPay

Net Banking

All Major Banks

Cash on Delivery

Pay on arrival

05

Order Cancellation Policy

You can cancel an order anytime before it is dispatched directly from your Orders page or by contacting our support team with your Order ID.

For cancelled prepaid orders, 100% of the amount is automatically refunded to your original payment method within 5–7 working days. If an order has already been handed over to the courier, you can simply request a return or refuse delivery upon arrival.

06

Intellectual Property & Brand

All content on this website, including but not limited to the MOCS logo, trademarks, shoe designs, product photographs, text copy, and graphics, are the intellectual property of MOCS Foot Care. Unauthorized reproduction or commercial redistribution without prior written consent is strictly prohibited.

07

Warranty & Limitation of Liability

MOCS footwear is manufactured to high durability and comfort standards. We warrant against manufacturing defects present at the time of delivery. Normal wear and tear, accidental damage, or improper footwear maintenance are not covered under warranty.

Our total liability for any claim arising out of your purchase will not exceed the purchase price paid for the specific product.

08

Governing Law & Jurisdiction

These Terms of Service shall be governed by and construed in accordance with the laws of India. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts in Kozhikode, Kerala, India.

MOCS Footwear Customer Care

MOCS Foot Care, Kozhikode, Kerala, India • Open Mon–Sat 9:00 AM – 6:00 PM IST

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